Privacy Policy

1. Introduction

COGNITALES, LLC (“Cognitales”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

2. Information We Collect

Personal Data: When you use our contact form, we collect your name, email address, and company name. This information is only collected when voluntarily submitted.

Usage Data: We may collect information about how our website is accessed, including IP address, browser type, pages visited, and time spent on the site.

Data processed by our applications: Some of our applications (such as Poeia) send specific user-initiated content to a cloud backend we operate, which forwards it to third-party AI inference providers to generate results. The data sent is limited to what is needed to fulfill your request and does not include personal identifiers. For full details about what each application sends, see the application-specific privacy policy — for example, Poeia’s privacy policy.

3. Use of Your Information

• Provide and maintain our services
• Respond to your inquiries and contact requests
• Improve our website, products, and services
• Detect, prevent, and address technical issues and abuse

4. Disclosure of Your Information

We do not sell your personal information. We may share information with service providers and processors who assist us in operating our website and applications under data-processing agreements. We may also disclose information if required by law, valid legal process, or to protect the rights, property, or safety of Cognitales, our users, or others. We reserve the right to change service providers and processors at our discretion as our infrastructure evolves.

5. Security

We use administrative, technical, and physical security measures to protect your information, including encrypted transport (HTTPS/TLS) and authenticated, rate-limited backend endpoints. No method of transmission or storage is 100% secure, but we take reasonable steps to safeguard your data.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Material changes will be reflected in a new version of this policy.

7. Contact

Questions about this policy? Email support@cognitales.com or use our website contact form.